| About Us ACTIV8 DISTRIBUTION has been trading since the year 2000. With offices in the UK, Europe and the Far East we excel at sourcing and distribution of technology accessories and related items. Since 2002 we have offered a dropshipping service to our customers to enable them to maximise profits and reduce overheads. In 2005 we set up our office in Guangzhou, China to enable us to get the very best products and prices and ensure a high level of quality control. Our dedicated staff are happy to answer any questions that you may have concerning our products or to discuss details of our trade prices and discounts available. If there are products that you do not find in our online brochure, don't hesitate to contact us to discuss availability. We understand the need for customer satisfaction and we are here to help if you prefer to call us on the phone. We constantly research new developments and innovations for all types of business, so if you are interested in getting to know more about who we are and what we do, please contact us. We are open to fresh and innovative ideas. Our Contact details: ACTIV8 DISTRIBUTION UNIT 2 20 CAXTON WAY WATFORD BUSINESS PARK HERTS WD18 8RB United Kingdom Phone: 0845 45 85 008 Fax: 0845 458 1526 Email: sales [at] activ8uk [dot] co [dot] uk VAT No. 766 7872 65 |
| Making A Purchase Sourcing We do put a lot of items on our site that you can source directly and save yourself money. THe easiest way is to contact us directly to discuss how we can help you save money and get your products quicker. Trade Simply enter your order, proceed through checkout and we'll get your order ready for dispatch or collection. For customers outside the UK, we can ship from our China office anywhere in the world saving the extra costs of shipping through the UK. Dropshipping Simply add each order and then change the delivery details according to your customers details. If you have multiple items for a customer add all of these under one order and shipping will automatically be calulated for you. |
| Shipping And Handling SHIPPING CHARGES (These are guidelines and we will notify you of any discounts / surcharges that may apply to products / locations) Trade In line with current fuel costs and courier surcharges as of 08/08/08 we charge £8 delivery charge. Shipped Direct from China Each order is priced on size and volume Dropshipping £1.30 for 1st Class £1.70 for 1st Class Recorded +£1.00 for each additional item +£5.00 per order for Special Delivery +£1.00 per order for uninsured European Orders +£5.00 per order for insured European Orders +£2.00 per order for uninsured Worldwide Orders +£6.00 per order for insured Worldwide Orders Please note that we only guarantee items sent Recorded and Special Delivery. |
| Delivery Schedule When you place your order online, we'll send you a confirmation email immediately, to let you know we have successfully received your order. Orders received before 4pm Monday-Friday are normally despatched the same day. |
| Back Orders If your item is not in stock, we will "back order" for you. You will be e-mailed with an expected delivery time or the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. European customers can be exempted on providing us with valid VAT documentation. |
| Credit Card Security You can choose from a range of different payment providers all offering secure methods of payment. In all instances you should ensure that you see the padlock on the bottom right of your screen to give assurance that you are on a secure site. |
| Guarantee We do everything to ensure that your products arrive safe and sound and in full working order. If for any reason you or your customer are unhappy with the products provided please fill an RMA form (available on our website) and simply return the item unused and undamaged in its original packaging for a refund. The guarantees provided by Activ-8 are in addition to, and do not affect, your statutory rights as a consumer. We advise you to insure against loss or damage in transit; we will not credit goods that are subsequently lost or damaged. For unwanted items we charge a 20% admin / restocking fee. No refunds are offered on sim cards or unlocking equipment. |
| Reaching Us The Activ8 website is owned and operated by Activ8 Distribution Limited, incorporated under the laws of England and Wales (Registered No. 4118797). Our registered office is: Activ8 Distribution Ltd 26 High Street Rickmansworth Hertfordshire WD3 1ER You can now visit us at our trading office at Unit 2, 20 Caxton Way, Watford WD18 8RB Email is the recommended means of contact. 99% of emails are responded to within 24 hours and most within a few hours. Email: sales@activ8uk.co.uk Or call customer services (Mon-Fri 9.00am - 5.30pm) Tel. 0845 45 85 008 (International +44 845 45 85 008) Calls are charged at local UK rates. Fax: 0845 458 1526 (International +44 845 458 1526) |
| Privacy Policy ACTIV8 DISTRIBUTION do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms Normal Remittance Terms are payment with order using one of our accepted payment methods. Cheque payments will be subject to normal clearance delays prior to us shipping your order (normally no more than 5 working days, though occasionally longer). |
